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Finding Your Photos

  • Why isn't it finding my photos?

    Not all images on your computer are your photos and so we have to be selective in the photos we show initially. However, if you know the directory that your pictures are in, you can always add that di...

  • How can I backup photos and images sent to me by email?

    You will need to add your email attachment directory to the Custom Folders and make sure that Custom Folders is checked. Click Edit to add the directory. Check for more information depending on email ...

  • What file formats are supported?

    The software automatically supports the following image formats: jpg, jpeg, jpe (JPEG) png bmp (Windows Bitmap) jfif, tif, tiff pef, ref, raf, dcr, crw, nef, x3f (RAW digital camera formats) Version b...

  • What are the different search options on the second screen?

    My Pictures checkbox - This will add all photos found under your My Pictures directory. (This will not add pictures from other users on your machine.) CD/DVD Drives checkbox - This will add any photos...

  • How do I remove a folder of photos or images I don't want?

    The software is really designed to back everything up and err on the side of over-doing it. However, you can select an image that is in a folder you don't want. After selecting it, uncheck the folder ...